Refund and Returns Policy
Definitions and key terms
To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:
-Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Thedezosphones Technology FZ LLC, that is responsible for your information under this Return & Refund Policy.
-Customer: refers to the company, organization or person that signs up to use the Thedezosphones Service to manage the relationships with your consumers or service users.
-Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Thedezosphones and use the services.
-Service: refers to the service provided by Thedezosphones as described in the relative terms (if available) and on this platform.
-Website: Thedezosphones.”’s” site, which can be accessed via this URL: thedezosphones
-You: a person or entity that is registered with Thedezosphones to use the Services.
Return
Thanks for shopping at Thedezosphones. We appreciate the fact that you like to shop with us. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.
As with any shopping experience, there are terms and conditions that apply to transactions at Thedezosphones. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Thedezosphones, you agree to the terms set forth below along with Return Policy.
You can return a product if:
– The product delivered is incorrect (not opened and still includes all original packaging)
– A damaged or flawed product compared to the product listed on our website
You can still return a product for a change of mind reason for a period of 10 days from the moment you received your product and we will guarantee a refund in that case, shall the product not be damaged or tampered in any condition and in their original packaging. We might still deduct a fee to compensate for operational expenses. This fee could be between 0 and 20% of the item price + shipping fees which can be of up to AED 150.
If the packaging has been opened and the product is not defective, unused, and has no visible scratches or marks, we will deduct a fee of 20% of the item price + shipping fees which can be of up to AED 150 while making the exchange / refund.
Refunds
We pride ourselves at serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.
Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don’t have to worry unnecessarily about your order. If you have purchased via Online payment, then you will be refunded via the original mode of payment once our team confirms your request. If you have paid using cash on delivery, a refund through bank account will be conducted.
We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items won’t get damaged during transit. Please note that Thedezosphones is not liable for damages that are caused to the items during transit or transportation.
We will revise your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process, but you will be notified when you receive your money.
Shipping
Thedezosphones is not responsible for return shipping costs. Every shipping has to be paid by the customer, even if the item had free shipping in the first place, the customer has to pay for the shipping in return.
Your Consent
By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.
Changes To Our Return & Refund Policy
Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.
Personal Data and information on devices are the responsibility of customers and customers are advised to make back-ups for their data, switch off FMI, remove lock/password prior to servicing the device.
Contact Us
If, for any reason, You are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product.
-Via Email: contact@thedezosphones